Castle Antiques & Design is seeking a dynamic personality to become our Client Relations Associate and customer expert.  The role is one that combines Customer Service & Sales. You will be helping to build our customer base by speaking with inbound customers face-to-face and over the telephone or via email. This requires a strong aptitude to learn fast, work hard and have a great attitude. The successful candidate will essentially be the face of our brand representing Castle Antiques & Design to potential customers. The Client Relations Associate position is a full-time position and will be working mostly with interior designers. Together with a team of talented professionals, we ensure that Castle Antique & Design is building strong brand presence and product awareness, and enhancing the company reputation across a relevant audience.

Deliverable Outcomes:

 The Client Relations Associate advances the Castle Antiques & Design customer experience by business development and establishing positive relationships, customer confidence and sales.  As the single point of contact, the Client Relations Associate ensures accurate order entry, email correspondence, sales pipeline monitoring, and management of order changes and coordinating order fulfillment. This will result in the development of a highly customized experience and enable Castle Antiques & Design to drive more sales, and keep repeat customers.

Specific Responsibilities:

• General customer service and customer relationship management
• Reporting and analyzing new customer acquisitions
• Maintain customer account relationships by providing the highest level of service through order placement, timely follow up of service requests, post-sale procedures and maintaining a positive and friendly attitude.
• Coordinate with shipping department to ensure timely delivery of purchased products.
• Answer inbound telephone calls, emails and various inquires
• Accurately enter and edit customer information and product orders into CRM database
• Promptly and courteously respond to customer inquiries and requests.
• Perform outbound follow up calls to promote customer relationships.
• Develop knowledge of the products and services offered by the company.
• Collect data to improve and respond to relevant customer care performance metrics.
• Collect payments & assist with routine credit and billing inquiries and requests.
• Greet walk-in customers, consult and explain the products offered.
• Minor admin related work

Behaviors That Will Make You Successful:

• Exceptional writing, verbal, and listening skills
• Adaptability to changes in workload, systems, and processes
• Positive attitudethat is reflected in all interactions
• Recognizes opportunities for improvement and can manage issues upward
• Attention to detail and innovative mindset
• Great sense of humor and willingness to have fun
• Motivated and innovative mindset

Professional Skills and Qualifications:

• Experience interacting with customers over the phone, email responses and walk-in sales
• College degree required
• 5 or more years of customer service experienceor a related field
• Excellent organizational skills with the ability to multi-task, and remain detail oriented
• MS Office knowledge

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  Specific Responsibilities:

  • General customer service and customer relationship management
  • Reporting and analyzing new customer acquisitions
  • Maintain customer account relationships by providing the highest level of service through order placement, timely follow up of service requests, post-sale procedures and maintaining a positive and friendly attitude.
  • Coordinate with shipping department to ensure timely delivery of purchased products.
  • Answer inbound telephone calls, emails and various inquires
  • Accurately enter and edit customer information and product orders into CRM database
  • Promptly and courteously respond to customer inquiries and requests.
  • Perform outbound follow up calls to promote customer relationships.
  • Develop knowledge of the products and services offered by the company.
  • Collect data to improve and respond to relevant customer care performance metrics.
  • Collect payments & assist with routine credit and billing inquiries and requests.
  • Greet walk-in customers, consult and explain the products offered.
  • Minor admin related work

   

  Behaviors That Will Make You Successful:

  • Exceptional writing, verbal, and listening skills
  • Adaptability to changes in workload, systems, and processes
  • Positive attitudethat is reflected in all interactions
  • Recognizes opportunities for improvement and can manage issues upward
  • Attention to detail and innovative mindset
  • Great sense of humor and willingness to have fun
  • Motivated and innovative mindset

   

  Professional Skills and Qualifications:

  • Experience interacting with customers over the phone, email responses and walk-in sales
  • College degree required
  • 5 or more years of customer service experienceor a related field
  • Excellent organizational skills with the ability to multi-task, and remain detail oriented
  • MS Office knowledge
  • CRM experience
  • Business development experience
  • Minor project outreach
  • Experience in the following categories is a plus:
    • Salesforce, Zoho or other similar CRM softwares
    • Business Development
    • Concierge Services
    • Customer Service
    • Customer Acquisition
    • & etc

   

  Salary & Benefits

  • Compensation will depend on experience & knowledge
  • Lunch provided on Fridays
  • Weekly pay
  • Commuter benefits
  • Wellness Classes
  • All work to be don’t from our office, job not remotely
  • Please apply with a cover letter
  • Life Insurance
  • Monthly Bonus
  • Annual Bonus

Castle Antiques & Design is seeking a Bookkeeper with HR knowledge to join our team!  You will be responsible for preparing and examining financial records for our company, as well as depositing payments and maintaining customer accounts, assisting with new hires, processing payroll, offering benefits to eligible employees and general administrative duties.

Specific Responsibilities:

• Exemplifies and ensures strong customer service in all areas of the job. Provides accurate records of store sales and related transactions while supporting store sales and the overall operating plan. Performs store level cash handling and human resources and personnel functions.
• Reports daily and/or weekly sales information to the President. Performs miscellaneous administrative duties to include the use of various computer programs and e-mail system.
• Reviews internal and external applications, conducts screening interviews and coordinates interviews. Administers the job-posting program. Completes the new hire process, coordinates training and conducts orientation.
• May attend outside recruiting activities, such as job fairs. Maintains all in-store recruiting materials, applications, policy sign off forms, etc. Retains records related to the interview and hiring process.
• Handles payroll and benefits administration issues and works with management in handling some personnel issues. Reviews employee time records for compliance with Company policies. Submits and processes payroll on a timely basis. Maintains all Time and Attendance, schedules and personnel records in compliance with Company guidelines.
• Submits appropriate personnel status and address changes and termination paperwork. Ensures compliance with records retention policy requirements.
• Maintains QuickBooks accounts and regular account reconciliation for Castle Antiques & Design.
• • Manages company credit card accounts and inputs statement items for all credit card purchases. 
  • Receives and files accordingly all business mail documents.
  • Manages accounts payable and submits all payments for rent, utilities, vendors and other operations.
  • Prepares Reports for CPA
  • Complies with federal, state, and local legal requirements, filing reports and sales tax.
  • Manages invoicing and accounts receivable, requesting client payments and ensuring payment in a timely manner.
  • Collects all client payments for processing and deposit. Manages deposit documents and correspondence to the appropriate team members.
  • Assists with benefits packages, new hire on boarding, and questions regarding employee handbook policies and company procedures.
  • In charge of credit card processing maintenance and POS system updates and requirements.
  • Ensures proper cleanliness and neat appearance of the office area. Responsible for performing all job duties with honesty and integrity, in compliance with Company policies and procedures. Presents positive image to the public. Maintains confidentiality concerning employees and store sales information.
  • Monthly P&L audit & forecast

  Behaviors That Will Make You Successful:

  • Exceptional writing, verbal, and listening skills
  • Adaptability to changes in workload, systems, and processes
  • Positive attitudethat is reflected in all interactions
  • Recognizes opportunities for improvement and can manage issues upward
  • Attention to detail and innovative mindset
  • Great sense of humor and willingness to have fun
  • Motivated and innovative mindset

  Professional Skills and Qualifications:

  • Associates Degree or Minimum of 5+ years responsible accounting or bookkeeping experience including accounts payable, accounts receivable, payroll, general ledger and financial reports.
  • Ability to perform several tasks concurrently with ease and professionalism.
  • Ability to operate calculator, computer, and other general office equipment.
  • Knowledge of computerized accounting, but must be able to do a manual set of books.
  • Knowledge of regulatory requirements of processing payroll accounting transactions and payroll returns.
  • Must be able to keep employee and/or client matters strictly confidential.
  • Demonstrate excellent customer service and leadership skills.
  • Ability prioritize duties for effective and successful performance.